Privacy
Policy Notice
Effective February 1st 2003
Just as our staff regard their privacy as paramount, your
privacy is very important to us at Uniworld Travel &
Tours Inc. With that in mind, we have established information
handling practices for www.uniworldtravel.com that we believe
are consistent with the highest standards and best practices
of organizations doing business on the Internet, as well
as complying with new Canadian legislation.
This
privacy policy ('Policy') describes the practices that apply
to our web site, including, specifically, the information
we collect about you, when and how we collect that information
and what may happen to that information.
Uniworld
Travel & Tours Inc. has prepared a detailed privacy
policy because we believe you should know as much as possible
about our practices so that you can make an informed decision
about the extent of your use of our facilities.
Simply
stated:
* Uniworld Travel & Tours Inc. will not collect personally
identifiable information like your name, e-mail and mailing
address and telephone number ('Personal Information') without
your knowledge and permission;
* Uniworld Travel & Tours Inc. will not disclose your
Personal Information to third parties unless you have authorized
us to do so, or required to do so by law;
* Uniworld Travel & Tours Inc. will allow you to view,
correct or remove your Personal Information and other information
associated with your registration as a user of our site;
and
* Uniworld Travel & Tours Inc. will take reasonable
steps to protect the security of the Personal Information
we collect from you.
The remainder of this policy describes our information handling
practices in detail and is broken down into 3 sections:
* Perusing our web site content;
* Registering with Uniworld Travel & Tours Inc.;
* Making reservations or purchases;
Perusing
our web site content
You can visit our site without revealing who you are or
providing any Personal Information.
When you visit our site we do collect usage information,
but it is anonymous and is not linked to you as an individual.
We use this data to better understand things like how our
site is navigated, how many visitors arrive at specific
pages, the length and frequency of stays at our site, the
variety of searches of our site's database, the types of
browsers and computer operating systems used by our visitors
and the Internet Protocol addresses from which our visitors
connect to our site.
This information is regularly collected by Internet server
software on most sites.
Uniworld Travel & Tours Inc. uses this information to
improve our site content and ease of use, for instance,
providing easier access to popular web pages.
Cookies
and Pixel Tagging
Uniworld Travel & Tours Inc., or a third-party advertiser
we link to, may place a 'cookie' or 'pixel tag' on your
personal computer when you the site or visit a site on which
we advertise.
These
devices are small computer files that our computer sends
to your computer and that your computer sends back to us
each time you make a request from our site.
These
devices are used to collect data to help us personalize
and improve your experiences on web sites. The data on your
use of a web site may be linked to the Personal Information
you have chosen to share with us when you register.
Most Internet browsers automatically accept cookies.
However,
you can instruct your browser, by editing its options, to
stop accepting cookies or prompt you before accepting a
cookie from the sites you visit.
If
you decide not to accept our cookies, your ability to use
some features on some web site may be impaired.
Third-party Advertisers
Internet marketing companies advertise on the Internet,
and Uniworld Travel & Tours Inc., may at some future
date, have third-party advertisers on this site. Third-party
advertisers may use cookies and pixel tags to gather information
about the ads you have seen and the types of things that
you appear interested in.
Uniworld
Travel & Tours Inc. does not share any Personal Information
about you with these advertisers unless you give us specific
permission to do so, separate from any permission you provide
during a registration process.
These
advertisers may use combined information about your visits
to our site and other sites in order to provide advertisements
about related goods and services that you may be interested
in. This privacy policy does not cover the policies or practices
of these third-party advertisers.
You
can learn more about the use of cookies, pixel tags and
other devices, the information gathering practices of our
network-advertising partners, and about opting out, by visiting
http://networkadvertising.org.
When
You Decide To Register With Us
* Personal Information
If you decide to register with us, we will collect Personal
Information about you that you voluntarily share with us.
We collect Personal Information that is necessary for us
to provide you with the services offered on our site. As
mentioned, this Personal Information includes things like
your name, e-mail and mailing address and telephone numbers,
health information, and next-of-kin information and credit
card information.
For
example, we collect, use and disclose personal information
to complete travel arrangements for you, when you enter
our contests, when you subscribe to our electronic newsletters
and to provide you with links to services or sources of
information that meet your needs.
We
use our electronic newsletters and e-mail for communicating
to individuals from whom we have received consent.
If
additional sources of information are used, we will only
send e-mail to individuals who have expressly shared their
address and for the purpose of receiving offers and information
in the future from Uniworld Travel & Tours Inc.
Every
newsletter will display the e-mail address of the recipient
with simple instructions on how to unsubscribe (opt-out)
from the newsletter list.
We
collect non-personally identifiable information from you
in order for us to better understand how our web site is
used. Information about a user’s visit is logged,
however your IP address in never referenced to personally
identifiable information. Usage statistics are gathered
in a non-intrusive manner except when a ‘static ip’
connection is used by you.
The
log files are private documents and are primarily used by
the server administrators for error notifications, server
administration and to monitor web site performance and optimization.
At
times portions of the log files may be viewed by others
for the purpose of server administration, security or when
required by law.
Uniworld
Travel & Tours Inc. does not rent, sell or trade our
mailing lists for any reason.
* Traveler Profile.
Uniworld Travel & Tours Inc. combines your Personal
Information and other information you voluntarily share
with us in what we call your 'Traveler Profile'.
We also add the data about how you use our web site to your
Traveler Profile. We may also collect information about
you from outside sources and add it to your Traveler Profile,
such as e-tickets or itineraries from airline companies.
We collect and use all of the information in your Traveler
Profile to improve the quality of our service to you and
your experience with us.
By
way of example, we may use the combination of information
in your Traveler Profile to (a) personalize the service
we provide to you, (b) communicate with you about changes
to your travel plans, service updates and new features or
outages on our site, and (c) allocate the resources of our
systems so that your experience with our site is as efficient
as possible.
*
Opt-out
As part of the registration process, we give you two important
choices ("opt-out") about receiving advertisements,
updates and promotions via e-mail.
We
hope you will find these items interesting and informative.
In fact, we will use the information you tell us about your
travel preferences and experiences to share customized advertisements,
updates and promotions with you that include our recommendations
to you about travel specials.
You
should let us know if you do not want us to use your e-mail
addresses to deliver to you: (1) our deals updates highlighting
flight specials, promotions, and other travel opportunities
available on our web site and/or sponsored by our travel
service providers and advertisers; and/or (2) our monthly
newsletter highlighting flight specials, promotions, contests,
sweepstakes and other travel opportunities available on
our site and/or sponsored by our travel service providers.
Pixel
tags and cookies may be used in those e-mail messages and
at our website to help us measure the effectiveness of our
advertising and to study how visitors use our site.
*
On-line Surveys and Contests
We value your comments and opinions. From time to time,
we will invite you, as a registered user of our site, to
participate in online surveys, but the choice will be yours.
Each
time you purchase, book or reserve travel services or accommodations
through our site your Travel Consultant will ask for your
feedback on your experience.
Your
participation in these surveys is on an anonymous basis,
unless we tell you up-front otherwise.
We
may offer you the chance to win a variety of travel related
prizes by sponsoring contests. You choose to participate
in these contests or not. If you choose to participate in
these contests, you will share certain of your Personal
Information with us, like your full name, e-mail address
and mailing address.
Participation
in these contests may include participation in an on-line
survey. We will only use your Personal Information to notify
you if you win a contest.
*
Payment Information and Travel History
If
you register with us, you will be able to book, reserve
or purchase travel services or accommodations through our
site.
To do so, you must provide payment information to us - for
example, your credit card specifics like card number, expiration
date, cardholder name and billing address.
We
will add this payment information to your Traveler Profile.
We
will keep a history of all your reservations, bookings and
purchases of travel services and accommodations through
our site in your Traveler Profile, unless you choose to
edit your Traveler Profile as described below in this policy
(Changing and Removing Personal Information and Other Information).
*
Uniworld Travel & Tours Inc. Itinerary & Travel
Alerts
If you book, reserve or purchase travel services through
our site, you will have the option to receive and/or have
others receive last minute updates about your travel arrangements,
such as changes in gate assignment or delays in departure
or arrival time.
'These
'Travel Itinerary & Travel Alerts' can be selected for
one or all parts of your trip and can be received by you
and others of your choosing by telephone, cell phone, e-mail,
pager or other wireless device.
If you decide to direct a Travel Itinerary & Travel
Alert to someone other than yourself, we will collect Personal
Information about that other person that is necessary to
send the requested Travel Itinerary & Travel Alert (i.e.,
that person's name and phone number or e-mail address).
You
will need to make sure that each of the other recipients
of a Travel Itinerary & Travel Alert agrees, in advance,
that you can disclose their Personal Information to us for
this purpose.
*
Sharing of Personal Information
Generally, we only disclose your Personal Information to
those travel providers that you decide to make arrangements
with through our site.
For
example, when you purchase an airline ticket or reserve
a rental car or hotel room, we will provide the airline,
car rental agency or hotel, as the case may be, with the
Personal Information needed to process your transaction.
We use our reasonable efforts to ensure that these travel
providers will also protect your Personal Information.
We
contract with other companies to perform various functions
necessary to operate our business - for example, to deliver
tickets, ship items and process credit cards. We will share
with these other companies only that Personal Information
they require to fulfill your orders. These companies agree
that they will not use or disclose that Personal Information
for any other purpose.
Other
than as explained in this policy, we will not disclose any
Personal Information we collect from you to others without
your permission, except in certain limited circumstances:
(a) to protect the security of our web site and our rights
under our Terms and Conditions of Use; (b) to protect ourselves
against liability; (c) in response to legal process, (d)
if we believe in good faith that the law requires it; or
(e) in connection with a sale of our business or company;
(f) as required by governmental security regulations.
We
shall always advise you when such unusual disclosures are
made.
It
should be remembered that should you choose to request certain
services such as religious or special diet meals certain
religious or health information may be deduced by the Travel
Provider and your permission is automatically granted to
forward such information when you make such special requests.
*
Corporate Travel
If you, or someone acting on your behalf, purchase(s) travel
services or accommodations through our site and (a) you,
or someone acting on your behalf, tell(s) us that your purchase
is for corporate travel purposes either by (i) indicating
in the booking path that the purchase is for corporate travel
or (ii) indicating that the credit card being used is a
corporate credit card and (b) we have entered into an agreement
with your corporation to provide data on the purchase of
travel services or accommodations by the corporation's personnel,
we will provide your corporation with the Personal Information
necessary for the corporation to track your corporate travel
purchased on our site.
*
Other Travelers
If you decide to book, reserve or purchase travel services
or accommodations for other Travelers using your Traveler
Profile, we will collect certain Personal Information about
these other Travelers.
You
will need to make sure that each of these other travelers
agrees, in advance, that you can disclose their Personal
Information to us. We will retain these other travelers'
Personal Information in your Traveler Profile.
*
Links to Other Sites
Our site provides links to other sites. When you click on
one of these links, you are leaving our site and entering
another site that we do not control and for which we cannot
be responsible.
You
should carefully review the privacy statements or policies
on any other site that you visit because those privacy statements
or policies will apply to your visit to that site and may
be very different from our policy.
In
some cases, for example the purchase of travel insurance,
our site will link you directly to our partner's site where
you may be asked to provide Personal Information. This privacy
policy will not cover the use of your Personal Information
by these other companies.
We
encourage you to read each other company's privacy policy
before signing up for any of its products or services.
*
Changing/Removing Personal Information or Other Information
We are committed to giving you control over your Personal
Information. You can change any of the Personal Information
or Other Information in your Traveler Profile, by contacting
your Travel Consultant.
If at any time you want to view the Personal Information
or Other Information in your Traveler Profile, your Personal
Information changes, you want to change the preferences
associated with your account, or would like us to remove
some or all of the Personal Information or Other Information
stored in your Traveler Profile, you can correct, update,
or remove the information and preferences you have shared
with us by contacting your Travel Consultant.
If
you request that we remove all of the Personal Information
and Other Information stored in your Traveler Profile, then
we will promptly do so.
If
we remove your Personal Information you will not be able
to use our services available unless you re-register.
Similarly,
we will remove all of your travel records within seven (7)
months after receiving a request to do so.
This
seven (7) month period is necessary to ensure that travel
arrangements made through our site are properly accounted
for as well as allowing for the redundancy of our CD-ROM
data back-up system.
We
may not be able to honor your request to remove your Personal
Information or travel records if we are legally obligated
to retain that information or those records. You will not
have the ability to view, change or remove session data
or information that we have gathered from Third Parties
from your Traveler Profile - unless you are able to make
such arrangements with them.
Some
records, such as taxation or other financial records have
to be retained for up to 7 years, and we are obliged by
Canadian or Ontario law to comply.
*
Notification of Changes
We may change this Privacy Policy from time to time. If
we decide to change this policy in a material way (for example,
a change regarding disclosure of Personal Information),
we will post notice of the change on our site or notify
you via e-mail at the address you have provided to us or
pop-up screen at least thirty (30) days before putting the
change into effect.
If
we decide to change our policy in a less significant way,
we will simply post notice of the change on our site at
least thirty (30) days before putting the change into effect.
If
any proposed change is unacceptable to you, you may, as
discussed in the section above (Changing and Removing Personal
and Other Information), request that we remove your Personal
Information from our records.
*
Combined Non-Personal Information
We may also combine anonymous information supplied by you
and other users during registration on our site with information
about your use and others' use of our site.
We
will use this combined information to describe our user
base, without reference to any specific individual, to potential
partners, investors and advertisers.
We
will not share your Personal Information with any other
users of our site, but we may use information we collect
about your travel preferences and experiences to make recommendations
to other users of our site.
By
way of example, if we know that you and other users of our
site who have traveled to a particular destination had positive
experiences at a hotel in that destination, we might recommend
that hotel to others who will be traveling to that destination.
We
may also share aggregated statistical information about
users of our site and our service and product offerings
with others, including our vendors and partners.
We
will not link this statistical information to any Personal
Information that can identify you as an individual.
*How
We Protect Your Information
We are committed to safeguarding your information. For that
reason we employ security technology professionals and utilize
a full range of the best security technology available.
Specifically,
your information is secured from unauthorized access from
the Internet through leading firewall technology, Virtual
Private Networks, alarm systems or secure locks on filing
cabinets.
We,
or our associates, also protect the connection between your
computer and our server from eavesdropping through industry-standard
encryption technology known as Secure Socket Layer (SSL).
Depending on your browser, this SSL will have encryption
keys of up to 128 bits. To ensure that we fulfill our commitment
to safeguard your information, we continually assess new
technology for protecting your information to make sure
that our information handling practices are in accordance
with the highest industry standards and best practices on
the Internet at all times.
*Contact
Us
If you have any questions or concerns about this policy
or our information handling practices, you may contact us
at info@uniworldtravel.com. We will attempt to respond to
your questions or concerns within five (5) business days
after we receive them. We can also be reached by regular
mail at: Uniworld Travel & Tours Inc, 245 Yorkland Bvd.
#109, Toronto, Ontario, M2J 4W9, Canada.
*Children and Minors
Children and Minors (individuals under 18 years of age)
- are not eligible to register for or use the services available
on our site. Uniworld Travel & Tours Inc. does not knowingly
collect personally identifiable information from minors.
Uniworld
Travel & Tours Inc. staffs are parents and Uniworld
Travel & Tours Inc. believes that parents should play
a central role in their child's on-line activities and should
monitor those activities to ensure that sites visited by
their child, or minor, are respecting their child's privacy.
How To Contact Us Should you have other questions or concerns
about these privacy policies, please call us at: (416)
493.3322 or
send
us an e-mail at info@uniworldtravel.com
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